Privacy Policy
At Syandan Patrika, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you access our ePaper services through syandanpatrika.com or our official mobile applications published on the Google Play Store and Apple App Store.
1. Information We Collect
We may collect the following information during registration, subscription, and use of our services:
- Personal Profile Data: Full Name, Email Address, Mobile Number, WhatsApp Number, and Address Details.
- Payment and Subscription Information: Secure payment transaction records (processed via integrated payment gateways).
- Device & Usage Information: IP address, device type, manufacturer, model, operating system version, browser type, unique device identifiers (such as Firebase Installation IDs), and application access logs.
- Mobile App Permissions: If you use our mobile application, we may request access to your device's storage (to download and read ePaper editions offline) and push notifications (to send you notifications regarding new editions, breaking news, or account status updates).
2. How We Use Your Information
Your information may be used for:
- User authentication and secure account management
- Providing access to ePaper content and digital services
- Processing subscriptions, renewals, and payments securely
- Customer support and responding to user inquiries
- Security monitoring, detecting security incidents, and protecting against fraudulent activity
- Service improvement, application optimization, and user experience enhancement
- Compliance with legal, regulatory, and mobile marketplace requirements
3. Data Protection and Security
We implement industry-standard security measures to protect user information, including:
- Encrypted password storage using secure hashing algorithms
- Secure Socket Layer (SSL/TLS) encryption for data transmission
- Secure session management and access controls
- Proactive monitoring systems to prevent unauthorized access and misuse
While we strive to safeguard your information, no transmission method or online storage is 100% secure. Users are advised to maintain the confidentiality of their account credentials.
4. Sharing of Information
We do not sell, rent, or trade personal information to third parties. Information may be shared only under the following circumstances:
- When required by law, court order, or regulatory authorities
- With trusted payment gateway providers (e.g., Razorpay) to process payment transactions securely
- To investigate, prevent, or address fraud, security vulnerabilities, or technical issues
5. Third-Party Services and SDKs
Our mobile applications and website use third-party services that may collect information used to identify you. These services include:
- Google Play Services: Required for application operation on Android devices.
- Firebase SDKs (Analytics & Crashlytics): Used to monitor application performance, compile crash logs, and track generalized user interactions to improve the product.
- Razorpay: Integrated payment processing gateway.
6. Cookies and Tracking Technologies
We use cookies and related web tracking technologies to:
- Maintain secure login sessions
- Improve website functionality and user preferences
- Analyze site traffic and performance
- Enhance security and prevent cross-site scripting attacks
Users may manage cookie preferences through their browser settings, though disabling cookies may affect some website features.
7. User Rights and Data Deletion
Users have the right to:
- Access and update their profile information at any time
- Request correction of inaccurate information
- Contact us regarding privacy-related concerns
- Account Deletion: In compliance with mobile app store guidelines, users have the right to request the permanent deletion of their account and all associated personal data. To request account deletion, you can contact us via our official email at syandanpatrika@gmail.com. Our backend support team will proactively delete your account credentials, payment records, and profile details from our active databases within seven (7) business days.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete this data from our systems. If you are a parent or guardian and are aware that your child has provided us with personal information, please contact us so we can perform the deletion.
9. Policy Updates
We may revise this Privacy Policy from time to time to comply with industry standards, regulatory changes, or mobile store guidelines. Any updates will be effective immediately upon publication on syandanpatrika.com. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions, data deletion requests, or concerns:
Refund & Cancellation Policy
1. Nature of Subscription
All Syandan Patrika ePaper subscriptions are digital services that are activated immediately upon successful payment and account verification.
2. No Refund Policy
Due to the nature of digital content and immediate access to services, refunds are generally not available once a subscription has been activated.
Users are advised to review subscription plans carefully before making payment.
3. Exceptions
Refund requests may be considered in the following circumstances:
- Duplicate payment for the same subscription
- Payment successfully deducted but subscription not activated
- Technical errors attributable to our systems
- Other exceptional circumstances determined at our discretion
4. Refund Request Procedure
Refund requests must be submitted within three (3) days of the transaction and should include:
- Registered email address
- Transaction ID or payment reference number
- Detailed description of the issue
Contact channels for requests:
5. Refund Processing
Approved refunds will be processed within five (5) to seven (7) working days through the original payment method, subject to banking and payment gateway processing timelines.
6. Cancellation
Users may cancel future subscription renewals (where applicable). Any active subscription will remain valid until its expiry date and will not be terminated mid-term.
7. Policy Updates
Syandan Patrika reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will become effective upon publication on syandanpatrika.com.
Disclaimer
The information and content available on syandanpatrika.com and the Syandan Patrika ePaper platform are provided for general informational purposes only.
- We strive to ensure accuracy and reliability but do not guarantee the completeness, accuracy, or timeliness of all content.
- Users access and rely on content at their own discretion and risk.
- Syandan Patrika shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform.
- Unauthorized access, sharing, reproduction, or misuse of content is strictly prohibited and may result in legal action.
- The platform may contain links to external websites. We are not responsible for the content, privacy practices, or policies of third-party websites.
- Continued use of the platform constitutes acceptance of this Disclaimer and all related policies.